About SpamCatcher
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General Questions
Does Logic SpamCatcher™ make email slower?
How long before Logic SpamCatcher™ begins working?
How does one log in to the Logic SpamCatcher™ Quarantine Inbox?
What is the interface like?
How do I get a Logic SpamCatcher™ password?
What if I can't log in to the Logic SpamCatcher™ Quarantine Inbox?
What if I don't want Logic SpamCatcher™ services?
Will Logic SpamCatcher™ still work if I change email service providers?
What browsers does Logic SpamCatcher™ support?
Logic SpamCatcher™ Spam Protection
How does Logic SpamCatcher™ Spam Scoring work?
Is there anything else that Logic SpamCatcher™ does to prevent Spam in addition to scoring each message?
How does Logic SpamCatcher™ notify users when email is quarantined as suspicious junk email?
What is the “Allowed Email Addresses and Domains List” (Whitelist)?
What is the Blocked Email Addresses and Domains List (Blacklist)?
What if I prefer to receive junk email?
How often is email deleted from the Quarantine Inbox?
What if Logic SpamCatcher™ directs legitimate email to the Quarantine Inbox?
Logic SpamCatcher™ Virus Protection
Is Virus Assistant up-to-date on its virus definitions?
General Questions
Does Logic SpamCatcher™ make email slower?
No noticeable latency occurs, especially since email delivery does not typically occur in real-time. Logic SpamCatcher™ enterprise-class servers are capable of processing millions of messages per day —̶each message within milliseconds. Email recipients will not notice a difference.
How long before Logic SpamCatcher™ begins working?
There are very few steps to take to activate Logic SpamCatcher™ services; as soon as you activate Logic SpamCatcher™, the services will begin immediately. You may however, wish to adjust your Spam Scoring settings to get greater or lesser protection. The default settings for SpamCatcher are moderate.
How does one log in to the Logic SpamCatcher™ Quarantine Inbox?
You can then log in by going to the Logic website and clicking the orange button on the top right that says “SpamCatcher™ Login”
What is the interface like?
To check messages or alter settings, you will first need to log in. After successfully logging in, your personal Logic SpamCatcher™ Quarantine Inbox will appear, where you can review the messages that Logic SpamCatcher™ has identified as suspicious. The Logic SpamCatcher™ Quarantine Inbox is the web-based application where you can find all Logic SpamCatcher™ service settings and messages. Logic SpamCatcher™ settings can be easily adjusted to accommodate your unique needs and habits.
How do I get a Logic SpamCatcher™ password?
The Logic SpamCatcher™ login page authenticates off the Logic email server. Meaning that all you need to log in is you email address and email password. If you have forgotten your email password contact Customer Support on 292-HELP.
What if I can't log in to the Logic SpamCatcher™ Quarantine Inbox?
You should first try your email account password. If the password fails or if you have forgotten it, contact Logic Customer Support at 292-HELP or send an email to support@logic.bm for assistance.
What if I don't want Logic SpamCatcher™ services?
Logic SpamCatcher™ is user-configurable, allowing you to simply turn off one or all Logic SpamCatcher™ email services. Logic has determined default settings for their customers. If those setting are too intrusive or not effective enough, you are welcome to adjust them at any time.
Will Logic SpamCatcher™ still work if I change email service providers?
Logic SpamCatcher™ accounts are unique to an email address. Therefore, SpamCatcher™ can only be used with @ibl.bm or @logic.bm email address with Logic as the email service provider.
What browsers does Logic SpamCatcher™ support?
Logic SpamCatcher™ supports version 4 (v4) and above of Netscape and Internet Explorer
Logic SpamCatcher™ Spam Protection
How does Logic SpamCatcher™ Spam Scoring work?
Logic SpamCatcher™ scans all mail messages that pass through and gives each message a score based on the likelihood of the message being spam or not. The higher the score, the more likely the message is spam. What Logic SpamCatcher™ does with a message depends on the score the message has received. The default setting of Logic SpamCatcher™ is to reject all messages that have a score of 7 or higher.
Is there anything else that Logic SpamCatcher™ does to prevent Spam in addition to scoring each message?
In addition to scoring messages, Logic SpamCatcher™also performs what is known as Intention Analysis. Intention Analysis attempts to match URLs in a message against an hourly updated database of URLs known for sending spam. Intention Analysis blocks messages that contain such URLs and significantly reduces the amount of spam that is received.
How does Logic SpamCatcher™ notify users when email is quarantined as suspicious junk email?
Logic SpamCatcher™ will send a regular report of the activity in your Logic SpamCatcher™ Quarantine Inbox via email. However, you can log in to the Logic SpamCatcher™ Quarantine Inbox at any time to monitor and review detained messages.
What is the “Allowed Email Addresses and Domains List” (Whitelist)?
Entering specific email addresses or entire domains to the Approved Senders list will allow these to override your junk mail filters and allow that email to flow directly to your inbox. This means that any addresses that are listed here will not be scanned.
What is the Blocked Email Addresses and Domains List (Blacklist)?
Entering specific email addresses or entire domains will prevent ALL messages from those listed to be detained in your Quarantine Inbox.
What if I prefer to receive junk email?
You can turn Logic SpamCatcher™ Junk Email Assistant off at any time by simply logging in to your Logic SpamCatcher™ Quarantine Inbox, clicking "Preferences”, then “Spam Settings” and setting all the scores to 10 under “Spam Scoring”.
How often is email deleted from the Quarantine Inbox?
Logic SpamCatcher™ keeps email messages that have been directed to the Quarantine Inbox for 14 days following the receipt of the message. After 14 days from first receipt, detained messages will be deleted. You will receive an email activity report on a regular basis to remind you to check their Quarantine Inbox. You can also access the Quarantine Inbox at any time.
What if Logic SpamCatcher™ directs legitimate email to the Quarantine Inbox?
It is possible that some legitimate email may be erroneously directed to your Quarantine Inbox. This is due to the subjective nature of email messages and what could possibly be considered junk email. If a significant amount of valid email is being misdirected to the Quarantine Inbox, Logic SpamCatcher™ can be used to build a list of approved senders, thereby minimizing the possibility of detaining a valid email in the future.
To do this, log in and enter the Quarantine Inbox. Click "Deliver" for any legitimate email and Logic SpamCatcher™. You may also click on “Whitelist” to add the sender of any email to your Allowed Email Addresses and Domains List (Whitelist). Next time, messages from that sender will not be detaine.
Logic SpamCatcher™ Virus Protection
Is Virus Assistant up-to-date on its virus definitions?
Yes. Virus Assistant updates virus definitions continuously. Not only will virus scanning of malicious email viruses prove extremely valuable to you, but it also saves valuable time by scanning messages behind the scenes.